Privacy Policy & KVKK Notice
Last Updated: September 5, 2026
At Awen Clinic (“Awen Clinic”, “we”, “us” or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy & KVKK Notice explains how we collect, use, store and protect personal data when you visit our website or contact us through our contact form.
This notice has been prepared in accordance with the Turkish Personal Data Protection Law No. 6698 (“KVKK”) and applicable data protection legislation.
1. Data Controller
For the purposes of KVKK, the data controller is:
Awen Clinic
Kumova Plaza, Odunluk, Liman Cd., 16110 Nilüfer/Bursa, Türkiye
E-mail: info@awenclinic.com
Phone: +90 224 970 01 01
2. Personal Data We Collect
Depending on how you interact with our website, we may collect the following personal data.
Information You Provide
When you contact us through our contact form, we may collect:
Full name
E-mail address
Telephone number
The content of your message
Any other information you voluntarily provide in your message
We recommend that you do not include sensitive personal information, medical information, medical records, identification documents or other confidential information in the contact form unless specifically requested by Awen Clinic.
Technical and Usage Information
When you visit our website, certain technical information may be automatically collected, including:
IP address
Browser type and version
Device type
Operating system
Pages visited
Date and time of visits
Referring website or traffic source
General website usage and interaction information
This information may be collected through cookies and similar technologies, including Google Analytics 4, as described in our Cookie Policy.
3. Purposes of Processing Personal Data
We may process your personal data for the following purposes:
Responding to your questions, requests and messages;
Communicating with you regarding your enquiry;
Providing information about our services;
Managing and improving our website and user experience;
Understanding website traffic and usage;
Maintaining the security and functionality of our website;
Fulfilling legal and regulatory obligations; and
Establishing, exercising or protecting our legal rights where necessary.
We will not use the information submitted through the contact form for purposes unrelated to your enquiry unless we have a valid legal basis to do so.
4. Legal Basis for Processing
Under KVKK, your personal data may be processed where there is an applicable legal basis, including where:
Processing is expressly permitted or required by law;
Processing is necessary for the establishment, exercise or protection of a right;
Processing is necessary for the performance of a contract or for taking steps at your request before entering into a contract;
Processing is necessary for the legitimate interests of the data controller, provided that your fundamental rights and freedoms are not overridden; or
Your explicit consent is required and has been obtained.
For analytics cookies and similar technologies, we may request your consent where required by applicable law.
5. Contact Form
Information submitted through our contact form is used primarily to respond to your enquiry and communicate with you.
Please avoid submitting health information, medical records, photographs, identification documents or other sensitive personal data through the contact form unless specifically requested by Awen Clinic.
6. Google Analytics 4
We use Google Analytics 4 (“GA4”) to understand how visitors use our website and to improve website performance and user experience.
GA4 may collect information such as device information, approximate location, browser information, pages visited, interaction data and other usage information.
Analytics technologies may use cookies or similar identifiers. Where required by applicable law, analytics cookies will only be activated after the relevant user consent has been obtained.
Google may process certain information on our behalf as a service provider and may process data outside Türkiye. Where personal data is transferred internationally, we will take the measures required by applicable data protection legislation.
7. Data Sharing and Transfers
We may share personal data with:
Service providers who support the operation and maintenance of our website;
Website analytics and technology providers, such as Google Analytics;
Professional advisers where necessary;
Competent public authorities and institutions where required by law; and
Other parties where disclosure is necessary to establish, exercise or protect our legal rights.
We do not sell your personal data.
Where personal data is transferred to recipients located outside Türkiye, we will comply with the applicable requirements under KVKK regarding international data transfers.
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to respond to your enquiries, to comply with legal obligations, or to establish, exercise or protect our legal rights.
Retention periods may vary depending on the type and purpose of the data.
When personal data is no longer required, it will be securely deleted, destroyed or anonymized in accordance with applicable legislation.
9. Data Security
We take reasonable technical and administrative measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure or destruction.
However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.
10. Your Rights Under KVKK
Under Article 11 of KVKK, you may have the right to:
Learn whether your personal data is being processed;
Request information about the processing of your personal data;
Learn the purpose of processing and whether it is used in accordance with that purpose;
Know the third parties to whom your personal data has been transferred;
Request correction of incomplete or inaccurate personal data;
Request deletion or destruction of your personal data where the applicable conditions are met;
Request notification of correction, deletion or destruction to third parties to whom your data has been transferred;
Object to a result arising against you through the analysis of your processed data exclusively by automated systems, where applicable; and
Request compensation for damages arising from unlawful processing of your personal data.
You may exercise your rights by contacting us using the contact details provided below.
E-mail: info@awenclinic.com
Phone: +90 224 970 01 01
Address: Kumova Plaza, Odunluk, Liman Cd., 16110 Nilüfer/Bursa, Türkiye
We may request information necessary to verify your identity before processing your request.
11. Changes to This Policy
We may update this Privacy Policy & KVKK Notice from time to time to reflect changes in our services, legal requirements or data processing practices.
Any updated version will be published on this page with the revised “Last Updated” date.
12. Contact Us
If you have any questions about this Privacy Policy, our processing of personal data, or your rights under KVKK, please contact us:
Awen Clinic
Kumova Plaza, Odunluk, Liman Cd., 16110 Nilüfer/Bursa, Türkiye
E-mail: info@awenclinic.com
Phone: +90 224 970 01 01